With the right implementation, your business can benefit from both posts and private messaging over Facebook. Responding to a Facebook Comments thread can boost the post, and we recommend you keep on doing that. These Facebook users are already commenting on your Facebook post, why should you move the conversation to Facebook Messenger? The simple answer is, once they have messaged your Facebook page, you can message them back at any time.įacebook posts and Facebook Messenger each have their strengths and weaknesses. Why Move The Convo to Facebook Messenger? Ideally, you want to convert this user into a Facebook Messenger Contact. A Facebook user who comments on your Facebook post is not something you want to waste. The common thread in all of these cases is that a Facebook comment indicates that for one reason or another, the user is looking to build a relationship with your company. a customer looking to engage with your company to provide feedback.
looking for a solution for a particular need.
A Facebook Comment may indicate that a user is:
